Grievance Process
The Rockport-Fulton ISD Board of Trustees encourages students and parents to discuss their concerns with the appropriate teacher, principal, or administrator who has the authority to address the concerns. Usually these complaints or concerns can be addressed by a phone call or a conference with the teacher or principal. For those complaints and concerns that cannot be handled so easily, the district has adopted a standard complaint policy in the district’s policy manual. In general, the student/parent should submit a written complaint (level 1) to the campus principal. This request will set up a conference with the campus principal. If the concern is not resolved, a request for a conference (level 2) should be sent to the Superintendent's office. If still unresolved, the district provides for the complaint (level 3) to be sent again to the Superintendent's office to be presented to the board of trustees. The grievance process is outlined below. Our hope is that complaints are able to be resolved at the lowest administrative level possible.
Grievance Policies
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Student / Parent Grievance
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STEP ONE
This is the informal administrative conference. The individual with the complaint should present his/her concerns to the lowest level administrator. If you were not able to resolve your complaint with this step, please proceed to step two.
STEP TWO
If you are unable to resolve your complaint with an informal administrative conference, you will need to proceed to a Level One formal complaint:
“Days” shall mean District business days. In calculating timelines under this policy, the day a document is filed is “day zero.” The following business day is “day one.”
Student/Parent Complaint Form - Level One
To obtain a Level One Complaint Form, please contact campus administration:
| Rockport-Fulton High School 361-790-2220 |
Rockport-Fulton Middle School 361-790-2230 |
Fulton Learning Center 361-790-2240 |
Live Oak Learning Center 361-790-2260 |
| Ashleigh Bible, Principal |
Dr. Jodi Carter, Principal |
Linda Cox,
Principal
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Denise Poland, Principal |
Submit complaint form to campus administrator within 15 days of the informal conference and/or incident/event that is the cause of the complaint. A conference with the campus principal will be set within 10 days. The administrator hearing the complaint will respond in writing within 10 days after the conference. The complainant has 10 days to appeal the complaint after receiving the response.
If you are unable to resolve your complaint at Level One, please proceed to Level Two.
Student/Parent Appeal Notice - Level Two
To obtain a Level Two Appeal Notice, please contact campus administration:
| Rockport-Fulton High School 361-790-2220 |
Rockport-Fulton Middle School 361-790-2230 |
Fulton Learning Center 361-790-2240 |
Live Oak Learning Center 361-790-2260 |
| Ashleigh Bible, Principal |
Dr. Jodi Carter, Principal |
Linda Cox,
Principal
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Denise Poland, Principal |
Submit complaint form to Dina Hill at the Superintendent's office within 10 days of the Level One response. A hearing will be set within 10 days. A written response will be provided within 10 days after the hearing. The complainant has 10 days to appeal the complaint after receiving the response.
If you are unable to resolve your complaint at Level Two, please proceed to Level Three.
Student/Parent Appeal Notice - Level Three
To obtain a Level Three Appeal Notice, please contact Superintendent's Office:
Dina Hill, Executive Assistant to the Superintendent of Schools
Submit this form within 10 days after receiving the Level Two response. The superintendent places the matter on the agenda for a future Board meeting and informs the complainant in writing of the date, time, and place of the hearing.